Frequently Asked Questions

Orders & Shipping

When will my order ship?

Orders are typically processed within 1–2 business days. You’ll receive a tracking email as soon as your order ships.

Do you offer free shipping?

Yes. Orders over $40 qualify for free tracked shipping within the U.S.

Can I track my order?

Yes. Once your order ships, we’ll email you a tracking link. If you've lost this email, please reach out to <a href="mailto:support@dumb-dragon.com">support@dumb-dragon.com</a>.

Do you ship internationally?

Not at this time, but we’re working on it. Currently, we ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses.

Products & Inventory

Are all items in stock?

Yes. If you can add it to your cart, it’s in stock and ready to ship.

Can I request a product you don’t carry?

Absolutely. Contact us with your suggestion — we’re always expanding our inventory based on customer feedback.

Returns & Refunds

What’s your return policy?

You can return most items within 14 days of delivery. Items must be unused and in original condition. Read our full policy here.

Who pays for return shipping?

Customers are responsible for return shipping unless the item was damaged or incorrect.

How long does it take to receive a refund?

Once we receive and inspect your return, refunds are typically issued within 3–5 business days.

Account & Payments

Do I need an account to place an order?

No account is required.

What payment methods do you accept?

We accept Apple Pay, PayPal, Venmo, Visa, Discover, American Express, and Mastercard. All payments are securely processed.

Is your website secure?

Yes. Our site uses SSL encryption to protect your data and transactions. We never store your payment information.

Need More Help?

If your question isn’t listed here, please reach out via our Contact Page or email us at support@dumb-dragon.com. We're happy to help.